Contact
Effective Date: 9 May 2026 · Version 1.0
8.1 Contact channels
| Contact Type | Channel | Response Time |
|---|---|---|
| General support | support@clubvolare.com | 2 business days |
| Billing & subscriptions | support@clubvolare.com or Paddle portal | 2 business days |
| Privacy queries | support@clubvolare.com | 5 business days |
| Complaints | support@clubvolare.com | 2 business days (acknowledgement) |
| Security issues | support@clubvolare.com | 24 hours |
| In-app support | Settings → Support | 2 business days |
8.2 Business hours
Support is provided Monday to Friday, 9:00 AM – 5:00 PM AEST/AEDT, excluding Victorian public holidays. Response times above are measured in business hours within this window.
8.3 Security vulnerability reporting
If you discover a security vulnerability in Clubvolare, please report it responsibly to support@clubvolare.com. Do not publicly disclose the vulnerability until we have had a reasonable opportunity to investigate and remediate. We will acknowledge security reports within 24 hours and provide a timeline for resolution.
8.4 Tax and financial enquiries
Clubvolare is not a tax adviser. For questions about GST treatment of your subscription, please consult the ATO (ato.gov.au) or your accountant. Paddle, as merchant of record, issues tax invoices for all subscription payments. You can access tax invoices from the Paddle Customer Portal (link in your subscription confirmation email).
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